36bet's Privacy Policy

We collect various types of information when you create an account and use our services on 36bet. This information is gathered in two main ways: what you provide directly and what our system records automatically.

1.1 Information You Provide Directly

During registration and use of our platform, you provide the following information:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Mobile number and email address
• National ID card or passport number (for KYC verification)
• Payment account details (bKash, Nagad, Rocket, or bank account number)
• Login credentials (username and password)
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you visit or use the 36bet platform, our system may automatically record the following information:

• IP address and device type
• Browser type and operating system
• Time, date, and duration of visits to the site
• Which pages were viewed and which links were clicked
• Gaming activity history (bet amounts, results, etc.)
• Information collected through cookies and similar tracking technologies

36bet uses your information only for legitimate and specific purposes. We never misuse your information and it is not used for any unauthorized purpose without your consent.

We also use your information to improve our service quality, resolve technical issues, and comply with applicable legal obligations. Your contact information is also used for important notifications and service-related updates we send.

The security of your information is extremely important to us. 36bet has implemented industry-standard technical and administrative security measures that protect your information from unauthorized access, modification, disclosure, or destruction.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) Encryption: All data transmissions are conducted through encrypted channels.
• Database Encryption: Stored information is kept in encrypted form.
• Firewall & Security Protocols: Advanced firewall systems are used to prevent unauthorized access.
• Regular Security Audits: Our system undergoes regular security testing.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account is available.

3.2 Data Retention Period

We retain your information for as long as necessary: (a) for the duration your account remains active, (b) for the period required to meet legal obligations, or (c) for a reasonable period for dispute resolution and contract enforcement. Upon receiving a request to close an account, we take steps to delete your personal information within a specified period in accordance with applicable law.

36bet does not sell your personal information or rent it to third parties for commercial purposes. However, in certain specific circumstances we may share a limited amount of information:

4.1 Circumstances Where Information May Be Shared

• Service Providers: Only necessary information is shared with payment processors (bKash, Nagad, Rocket, banks), game technology providers, and other technology partners who assist in operating our services.
• Legal Obligations: We may be required to disclose information as needed by court orders, government directives, or applicable law.
• Fraud Prevention: Information may be shared with security agencies for the purpose of detecting and preventing illegal activity.
• Business Changes: In the event of a business merger or acquisition, your information may be transferred to the new entity — you will be notified in advance in such cases.

4.2 Third-Party Obligations

Before sharing information with any third party, we ensure that they follow the same standard of privacy protection as we do. All service providers contracted with us are bound to keep your information confidential. 36bet is not responsible for the privacy policies of third parties, but we aim to work only with trusted partners.

Cookies and similar tracking technologies are used on the 36bet website. A cookie is a small data file that your browser stores on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for the website to function properly. This includes maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences (such as language and theme) so you do not have to configure settings each time.
• Analytics Cookies: Used to understand how our website is being used. This information does not reveal the user's identity.

5.2 Cookie Control

Through your browser settings, you can choose to accept, reject, or delete cookies. However, disabling essential cookies may cause some important features of the website to not work properly.

As financial transaction information is highly sensitive, we take special precautions in this area. 36bet currently supports transactions via bKash, Nagad, Rocket, and bank transfer.

• Your full payment account number or PIN is never stored on our servers.
• All payment transactions are processed through encrypted channels.
• Transaction records are retained only for account verification and dispute resolution.
• If unauthorized access to any payment information is suspected, we will notify you immediately.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

Our payment processing partners also follow their own privacy and security policies. For any concerns regarding your payments, contact us immediately.

36bet is for users aged 21 and above only. We do not knowingly collect any information from persons under the age of 21.

During the registration process we verify date of birth, and if a user is found to be under 21, their account is immediately closed and the related information is deleted.

If you become aware that someone under the age of 21 is using our platform, please notify us immediately at [email protected].

You have certain fundamental rights over your personal information that 36bet respects and upholds. We will process any request related to your information within a reasonable time.

To exercise any of the above rights, contact us at [email protected]. We will review your request properly and respond accordingly.

36bet may update this privacy policy from time to time. Policy revisions may be necessary due to business changes, addition of new services, or legal changes.

If any significant changes are made, we will notify you in the following ways:

• By publishing a special notice on our website
• By sending a message to your registered email address
• By informing you of the changes at your next login and obtaining your consent

If you continue to use our services after the revised policy takes effect, you will be considered to have agreed to the new policy. We therefore encourage you to review the policy regularly. The "Last Updated" date at the top of the page always indicates the date of the most recent revision.